Shipping Policy
This Shipping Policy explains how processing, dispatch, delivery, and tracking work when you order from Buyiox.com.
1) Shipping regions
Buyiox primarily serves customers in:
- United States (USA)
- United Kingdom (UK)
- Canada
Availability can vary by product and destination. If an item cannot be shipped to your address, you’ll see it during checkout or we will contact you.
2) Processing & dispatch
After an order is placed:
- Processing: We verify order details and prepare dispatch through trusted fulfillment partners.
- Dispatch: Your order is handed over to a carrier or delivery network.
- Tracking: Tracking is shared when available after dispatch.
Processing times can vary depending on the item and current volume.
3) Delivery times
Delivery times depend on the product, location, and carrier operations. Estimated delivery windows may appear at checkout or in order updates (when available).
- Some carriers update tracking after the first scan, so tracking may take 24–48 hours to show movement.
- Weather, peak seasons, and local courier delays can affect delivery timelines.
4) Shipping fees
Shipping fees (if any) are shown at checkout before payment. Some items may include shipping in the product price or be part of a promotion.
5) Address accuracy
Please double-check your shipping address at checkout. Incorrect or incomplete addresses can cause delays, returns, or failed delivery attempts.
- If you notice an address issue, contact us immediately. We can sometimes update it before processing begins.
- Once dispatched, address changes may be limited by carrier rules.
6) Tracking updates
Tracking is shared when available. If tracking shows “Label created” or doesn’t update right away, it usually means the carrier hasn’t scanned the package yet.
If your tracking is stuck for several business days, contact support with your order number and we’ll assist.
7) Lost, delayed, or damaged deliveries
- Delayed: Please allow extra time during peak periods. Contact us if there’s no movement for several business days.
- Marked delivered but missing: Check around the delivery area and with neighbors. Then contact us for next steps.
- Damaged: Send photos of the item + packaging within 48 hours of delivery and we’ll help.
8) International duties & taxes
If any customs duties or import fees apply (depending on local rules), they are typically collected by local authorities or the carrier. Buyiox does not control customs decisions.
9) Contact
If you have questions about shipping, tracking, or delivery, contact us:
- Email: hello@buyiox.com
- WhatsApp: +92 335 7313495